As one of the fastest-growing metro areas, Austin is a lucrative place to own property. A vibrant cultural scene makes this state capital an appealing place for vacationers. But do you know how to help your property appeal to potential short-term tenants?
Your effort needs to start with communication. Keep reading to learn the essential vacation rental communication tips!
Be Available to Tenants
When it comes to vacation rental tips, a big one is to make it easy for tenants to get ahold of you. Guests will feel more comfortable if they have a few channels to reach you. Offer your phone number and email.
Try to respond to guest inquiries within 24 hours, but aim to respond as soon as possible. If you have established relationships with contractors in Austin, provide their information, too. Guests can get ahold of an HVAC specialist or plumber more easily if you have their contact information posted in your home.
Establish Rental Expectations
You want your Austin vacation rental to stay in good shape. But don't assume that all guests will have the same standards for what that means. Make sure to outline your expectations for house use in writing.
For instance, indicate when quiet hours are so there's no risk of disturbing neighbors. Lock closets and put signage on spaces that guests should not access. And indicate what cleaning tasks guests will need to complete.
Accept Feedback
Host strategies also include being willing to seek and accept feedback. Encourage guests to leave reviews on your listing platform. Good reviews can bolster your reputation as a good rental choice in Austin.
If guests have concerns, be receptive to them. Talk to guests and offer incentives that might encourage them to book again for a better experience.
Use those concerns to improve your property, too. If you need to clarify house rules or fix an appliance issue, tackle the problem right away. Then future guests will be less likely to encounter these problems.
Use Automated Messages
Guest communication doesn't have to feel burdensome. With automated messages, you can save time while ensuring vacationers know the details.
Use software to set up messages that you send to all guests once they've booked your property or checked in. You can share important keycodes or rules, for instance. These messages will be timely and show a higher level of professionalism.
Especially if you manage multiple properties, streamlining messaging is key. Don't overly rely on automated messages, however. When a guest reaches out with a specific question, tailor a personal response to their needs.
Follow These Vacation Rental Communication Tips
The right vacation rental communication tips can create a positive experience for tenants - and help you secure repeat bookings. Be available to guests and establish clear expectations for property use. Turn to automated messages to save time and be receptive to feedback.
At PMI Austin Metro, our local real estate expertise equips us to help you maximize your property's potential. We can handle anything from coordinating bookings to overseeing maintenance. Contact us today to learn more!
